Your Journey Starts Here
Innovation In
Cleaning Management
Our Fully Managed Solution
We take your cleaning management seriously and know that as you start measuring the right data across your site you will discover where improvements can be made easily and benefit your whole team. Our fully managed solution can be implemented within a few simple steps.
Your 5 Steps to
Success with IMS
Our team will come out to your facility and conduct an initial
site survey helping you understand the steps involved.
STEP 1
Full Site Survey
Before considering our Fully Managed Solution, our cleaning management experts will attend your site and conduct a site assessment. This will give you a clear understanding of the current issues and risks you face and what can be done to improve them.
STEP 2
Present to Management
Based upon the recommendations of the Survey, our team will present the findings and the iClean-managed Solution to your Senior Management Team.
STEP 3
Run a Pilot
Our experienced trainers will help to set up your teams for a 6 week Pilot of iClean on 2-4 Trolleys. this will allow you to experience the iClean Managed Solution and gain a deeper understanding of the benefits of the program.
STEP 4
Review the Learnings
Our team will study and review the data from the pilot, and prepare a final solution for your organisation based on what’s important to your people in order to facilitate continuous improvement of quality and efficiency.
STEP 5
Business Case
The final component in the journey is presenting the business case for the IMS solution, highlighting areas where you can see quick gains and the larger benefits over time. Our team will be ready to move forward with the system when you are.
BETTER SYSTEMS
BETTER TRAINING
BETTER PRODUCTS
BETTER MANAGEMENT
WHAT OUR CUSTOMERS
SAY ABOUT THEIR
JOURNEY WITH IMS
Quality Came First
"We chose to roll out a digital cleaning management system because we were serious about improving the quality of service we provide to our residents.
iClean allowed all of our cleaning staff and managers across all of our sites to measure where they were succeeding, where there was room for improvement, and see where they stood in comparison to the other sites. The system really allowed us to transparently look at what was happening on each of our sites and help each particular site with their own specific needs.
Using a digital system allowed us to change the way we rostered our staff, now that we had a better understanding of how long it really takes to clean a site and helped us to achieve some very significant efficiency savings. It also highlights who on our team is doing an outstanding job, and where additional training is required.
It's made my job so much easier and allows me to have confidence that we really are delivering the best possible outcomes."
Justin Wilshaw
Head of Hospitality
of Estia Health Aged Care
Managing Trends
We can manage trends and cleaning requirements in our organisation
In 2018, Opal introduced the Interclean microfibre cleaning system supported by electronic scheduling. The electronic scheduling system has helped Our large organisation better understand cleaning requirements and monitor efficiency trends across the business
This information has enabled us to embed strategies to improve customer satisfaction, resourcing and cleaning outcomes and to ensure cleaning hours schedules support high-quality cleaning outcomes.
We are currently working with Interclean to further develop the technology with the aim to further improve our customer experience, efficiency and the correct deployment of resources to meet our customers cleaning needs.
Stephanie Hochenberger
Head of Operational Excellence
Opal Aged Care
Supervising 100 Cleaners
"With a team of over 100 staff, keeping track on how they're going at any one time is a massive task and on paper it simply can't be done with efficiency. We have a limited number of resources so what we are looking to do is find the best possible productivity with the hours we've got.
The iClean System allowed us to look at our schedules holistically and see across the whole site, where we could move our hours to get better efficiencies. For the first time our supervisors could see before a shift even ended how the cleaners were tracking and how much work needed to be handed over to the next team.
When we rolled out the iClean System on site we found that our cleaners became more engaged with their work than they ever had before. They started coming to us with suggestions for how they could change the flow of their run sheets to make better use of their time and suggesting additional work they could take on.
Our supervisors used to spend half of their shifts walking around the facility to find and check in on the cleaners, but now in a few seconds they can see exactly how their team is going and who needs support."
Hannah Fidge
Patient Services Manager
Medirest Hospital
